|
|
 |
Help |
|
|
|
Top
10 Playing Card Questions
Q. What resolution artwork is required?
Q. How many cards are there
in a deck?
Q. What format do I need to
send the artwork in?
Q. How long does it take for you
to complete my order?
Q. What is the minimum quantity?
Q. How will I receive my orders?
Q. What are the lead times, and
shipping time?
Q. What are the payment terms?
Q. How do I upload artwork?
Q. What size can the cards
be?
Q. Can playing cards be used as a promotional product or for promotional campaign?
General
Playing Card Queries
Q. Where are the cards
made?
Q. What is the size
of playing cards in inches?
Q. What side should
I call each card, number side or suite side?
Q.
What are the paper qualities and there properties?
Q. Where is the paper made?
Q. Which paper is better, and
why?
Q. What is meant by one side
coated? Not the other?
Q. What is meant by black centered
paper?
Q. What is better to send files
as, jpg or tiff?
Artwork
Questions
Q. When I send you
a pantone number can you work with that?
Q. Should I leave the files in
Photoshop type?
Q. Can you read qxp files?
Q. How many images can I have
on a deck?
Q. What kind of artworks
does one need and the media?
Generating
Quotes
Q. I had trouble with the
automated quote site. And I didn’t want to give so much
information.
Q. I used the automated quote site but I couldn’t understand how to…?
Q. How do I go about getting
an estimate from you?
Q. Now that I am all set,
what about prices?
Q. How many cards can I have
made 52 or 54, for the same price?
Q. When I reorder more cards
do you save the plates? Will I save setup charges?
Payments
Q. When I place my order
on the Internet, how will I know whether an item is in stock?
Q. What forms of payment
do you accept?
Q. Is online ordering secure?
Q. Do you charge sales tax?
Q. Do you offer any discounts?
Customised
Queries
Q. Can I have artwork and text
on each side of the card of my own design?
Q. How many cards can have I
have to a deck?
Process
Queries
Q. What is meant by five colors?
Some printers say five colors are better.
Q. Are the plates made of metal
or are they transfers?
Q. Can you retrieve my large files
from a server? So I don’t need to send a CD.
Q. What is a "proof"?
Q. Why do I need to look at a proof
if I've already given you everything I need to have done?
Q. How many colors can be printed
on each side?
Q. What thickness stock is available?
Q. What stock finishing is available?
Q. What overcoat finishing are
available?
Q. What kind of packing?
Q. Can you provide references?
Q. What if I require samples?
Q. What if I don't have a DHL or
FEDEX no?
Q. How is my order shipped?
Q: Can you ship outside the United
States?
Q: Is my purchase guaranteed?
Q: How do I check the status of
my order?
Q. Do you accept advertising on
your site?
Q: How do I place an order over
the phone?
Q: How do I email Customer Service
Q. How long have you been in business?
Q. What do I do if I want to cancel
my order?
Q. Do you deliver to international
locations?
Q. How can I contact you?
Q. Can playing cards be ordered
in sizes other than those listed?
Top
10 Playing Card Questions
What resolution artwork
is required?
A. The artwork needs to be scanned at a resolution of 300 DPI
in the least to have the best results in the print quality stages.
How
many cards are there in a deck?
A. Usually 52 cards + additional Jokers(2 nos.) in a Standard
deck
What
format do I need to send the artwork in?
A. Well 300 DPI( Dots per inches) JPG, TIFF, PCT, BMP and a
GIF
How
long does it take for you to complete my order?
A. It all depends when you need the same. Minimum 3 Days to
3 Months.
What
is the minimum quantity?
A. We can do 100 to an infinite amount of decks but 10000 decks
are the break even for eco estimations and in multiples thereof.
Below 5000 will be shipped by air, over 5000 by sea. However
it is your choice to specify the shipping method depending on
the price parameter.
How will I receive my orders?
A. We offer complete logistical service so that you can have
your consignment delivered to your nearest port, door delivery
service or sent to you on your specific courier service using
your own codes.
What are the lead times, and shipping
time?
A. Lead times depend on the product parameters however earliest
shipping times would be 3 days from date of receipt of art work
and purchase order, if shipment is by air Shipping time is 8-10
days, if by sea, about 30-35 days.
What are the payment terms?
A. Orders up to US. $ 5000 by wire transfer, in advance along
with artwork & purchase order. Above $5000 you can open
a letter of credit. Orders above $ 20,000 we can accept 50%
in advance and balance against fax copy of bill of lading /
alternatively letter of credit.
How do I upload artwork?
A. You can upload the artwork at the site or give us a link
that we can get to to download your Graphic files.
Can playing cards be used as a promotional product or for promotional campaign?
A. A deck of playing cards specially made for your organization... how does that sound!!! You can make them glitter, sparkle, give them special shape and form, or package them with great style, distribute them on their own or together with your product... The possibilities are endless. There is only one thing for certain: your product will come out being the game winner.
What size can the cards be?
A. Any size; however maximum size of each card can be (you wont
believe it) a maximum of 19 X 27 inches.
General
Playing Card Queries
Where are the
cards made?
A. We manufacture the cards at our facilities in India.
What is the size
of playing cards in inches?
A.
Regular Bridge Size - 2.25" x 3.5" (57.15mm x 88.9mm)
Poker Size - 2.5" x 3.5" (63.5mm x 88.9mm)
Large Size - 4.44" x 2.79" (113mm x 71mm)
Round Cards - 2.91" Diameter (74mm)
What side should I call each card,
number side or suite side?
A. Design side is called the back of the card and the numbers/suite
side is called the face of the cards for e.g. A, K, Q, J, 10,
9, 8, 7,6,5, 4,3,2 or pips.
What are the
paper qualities and there properties?
A. Usually playing cards are made with a black centered stock
of board that does not allow the suit to be seen when held against
the light and maintains the stiffness for a longer duration.
Where is the
paper made?
A. Paper is usually made in Germany, France, Indonesia, Slovenia,
India and a host of other paper producing countries.
Which paper is
better, and why?
A. Usually the 300 to 320 gsm black centered board of any playing
card board manufacturing company since they are opaque.
What is meant
by one side coated? Not the other?
A. Onside coated would be gloss and other side would be uncoated
and have a rough finish usually used in the lower end playing
cards.
What is meant
by black centered paper?
A. Black center is usually the color of the adhesive or binding
that is used to bind specialized papers together enhancing the
opacity and stiffness properties of the sheets.
What is better
to send files as, jpg or tiff?
A. Tiff would be better, Tiff files have a good detail for Print
Jobs
Artwork
Questions
When I send you
a pantone number can you work with that?
A. Yes we can
Should I leave
the files in Photoshop type?
A. Yes we can read Photoshop PSD files, provided all the text information in layers should be Rasterize to avoid missing font problems at our end.
Can you read
qxp files?
A. Yes we can read quark express files.
How many images
can I have on a deck?
A. You can have as many images as the cards. For example if
your deck is of 50 cards, you can 50 different images, on one
side and a single common image on the reverse side. If you desire
you can have different images on both sides, in which case you
will have to provide the data, of which image goes on which
card, and the back image of that card.
What kind of
artworks does one need and the media?
A. Digital files, using Photoshop, Corel, Illustrator, and Quark
express Media: zip 100/250, cdr or if files are up to 50 mb,
you can upload it To an anonymous ftp site and give us the link.
Generating
Quotes
I had trouble
with the automated quote site. And I didn’t want to give
so much information.
A. All that information is necessary to distinguish between
Genuine and a fake Enquiry
I used the automated quote site but
I couldn’t understand how to…?
A. Please contact us.
How do I go about
getting an estimate from you?
A. Well, since you are here, we would suggest you use our online
estimate request form. Otherwise, the best way to ensure
that we get all the information necessary to do an accurate
quote, give us a call and talk with one of our customer service
representatives.
Now that I am
all set, what about prices?
A. Well we expect you to specify the parameters of the product,
based upon the above info. As the product is a customized product,
your specifications will decide the price. Please fill up our
CUSTOM PRODUCT QUOTE form to get a free quote.
How many cards
can I have made 52 or 54, for the same price?
A. If the quantities are small then it does not really matter
if its 52 or 54.
When I reorder
more cards do you save the plates? Will I save setup charges?
A. Setup charges for the layouts and positives would be definitely
a saving but plates are usually remade since image and strength
loss is a frequent occurrence.
Payments
When I place
my order on the Internet, how will I know whether an item is
in stock?
A. If the same isn’t in stock then you would be informed
accordingly.
What forms of payment do you accept?
A. We accept online payments through Pay Pal and all international
credit cards.
Other local payments in the US can be is accepted by check or
wire transfer.
Is online ordering secure?
A. There are a host of satisfied clients in the past that bear
testimony to the fact.
Do you charge sales tax?
A. Sales tax is only charged domestically in India .Elsewhere
worldwide there is no sales tax.
Do you offer any discounts?
A. Yes we do offer special discounts depending on the schemes
that are offered time to time.
Customised
Queries
Can I have artwork
and text on each side of the card of my own design?
A. We are all about customizing
playing cards, whatever you request can be done.
How many cards
can have I have to a deck?
A. You could have 55 cards to a deck which is the normal count
but, if you have more than 66 cards you can have the same in
a 2 or more deck style packaging.
Process
Queries
What is meant by five colors? Some
printers say five colors are better.
A. Usually any picture is of 4 colors but of late special colors
are added on as borders or specific depth colors make the job
a 5, 6, or more color job.
Are the plates
made of metal or are they transfers?
A. The plates are made of aluminum and the images are exposed
onto the plates directly from computer to print.
Can you retrieve
my large files from a server? So I don’t need to send
a CD.
A. Yes we could retrieve the files, please provide us with FTP
details or the link to the file on your server.
What is a "proof"?
A. A proof is a way of ensuring that we have set your type accurately
and that everything is positioned according to your requirements.
Typically, we will produce a proof, which will be sent to you
online or if a printed proof is required then it is an additional
cost which can be viewed in our store or delivered to you in
person.
On multiple color jobs, we can produce a color proof on our
color output device to show how the different colors will appear
in the digital form.
Why do I need
to look at a proof if I've already given you everything I need
to have done?
Your approval on the final proof is assurance that you have
looked over every aspect of our work and approve it as accurate.
It benefits everyone if errors are caught in the proofing process
rather than after the job is completed and delivered.
How many colors
can be printed on each side?
A. 4 color process on each side. Extra colors say 4 +1 is chargeable
per color.
What thickness stock is available?
A. We draw stock from warehouses of the parent company so we
have access to a very wide variety. However playing cards and
card games are generally made on minimum 10 points to maximum
12 point stock. Gsm available is 240, 260, 270, 280, 295, 300,
310, 320, and 330.
What stock finishing
is available?
A.
1) Casino Finish (American Design Emboss)
2) Casino Finish (European Linear Emboss)
3) Glossy / Glossy
4) Glossy / Matt
5) Both Sides Matt
What overcoat
finishing are available?
A. Each deck comes varnished (called plastic coated in the trade)
these are specially formulated depending on the quality finish
of the stock. The objective is to give a protective layer to
the printing, and smoother slippery effect to the cards, for
effortless dealing. Coatings can be UV, solvent or water based
coatings.
What kind of
packing?
A. We can offer printed tuck boxes, plastic cases, vacuum trays,
cello wrapping, shrink wrapping, printed display boxes, our
shippers and master cartons are second to none in the world.
Packing is a very specialized parameter and we have the ability
to offer you a solution ideal to your needs.
Can you provide references?
A. Normally no. That is because our buyers do not like to disclose
their source of supply to their competitors(which you will be
as you are or plan on being in the business of playing cards
of card games) However in special cases and in advanced stage
of negotiation, we can provide references if your comfort levels
are low, this will be done upon confirmation of your bonafides
as a customer and not a competitor, trying to get price.
What if I require
samples?
A. We will be happy to provide you samples of quality similar
to your specified parameters. Please give us your DHL or FEDEX
no. Shipping will be paid by you and if the orders are above
USD 5000 then the same would be deducted when the invoices are
made.
What if I don't
have a DHL or FEDEX no?
A. Well we would be happy to ship it free. We feel it is our
responsibility to provide you samples and you're right to have
them. It has however been our experience that many consumers
posing as buyers, call for samples as that is the easiest way
to get it free. We expect every visitor to this site to appreciate.
That shipping costs Five times more than the product, so to
please be equally responsible, to enable genuine buyers to exercise
this right. All samples shipped free will be incomplete decks
and therefore of no use, as a product, but sufficient for evaluation
of quality" We have tried based on our past experience
to give you as much information as possible. Please feel free
to contact us with any further information that you may need.
How is my order shipped?
A. They can be shipped via regular post service or FedEx, depending
on the client's requirement.
Q: Can you ship outside the United
States?
A: Just tell us exactly where you want to deliver (world wide)
and we will send it.
Q: Is my purchase guaranteed?
A: We offer you a 30-day money back guarantee to provide comfort
to you as a consumer of our high quality products. If you are
not satisfied with any items that you buy from us for any reason,
you may return those items in perfect conditions within 7 days
of receipt of your order for a full refund, excluding shipping
and handling. We will accept exchanges for factory defective
products up to 30 days after receipt of your order.
Do you accept
advertising on your site?
A. Yes we do on our terms.
Q: How do I check the status of my
order?
A. After placing your order successfully, you will receive an
email Confirmation
Q: How do I place
an order over the phone?
A:
8:00am - 3:00pm Hawaii Time
10:00am - 5:00pm Pacific Time
11:00am - 6:00pm Mountain Time
12:00pm - 7:00pm Central Time
1:00pm - 8:00pm Eastern Time
Q: How do I email
Customer Service
A: To reach out to our customer service executives you can either email us or call us on the numbers mentioned on our contact page
How long have
you been in business?
A. Thirty years specializing in the manufacture of playing cards.
What do I do
if I want to cancel my order?
A. We don’t really feel that you would come to that point.
Do you deliver
to international locations?
A. We do currently ship to international addresses. You can
order online from anywhere in the world.
How can
I contact you?
A. We'd love to hear about what you like and ways we can do
a better job in bringing our games and services to you. We have
a variety of ways for you to get in touch with us.
By Phone: From within the United States, you can call us at +1(954) 353-6925. Email sales@tmcards.com
Can playing cards be ordered in sizes other than those listed?
A. Yes. We specialize in custom orders.
|
|
|
+1(954) 353-6925 
+44(20) 7727-2961 
+91(22) 43431234